High-Quality, Free Support for the Life of Your Product
Unlike many competitors who often require a support retainer, we offer comprehensive support and software updates at no additional cost for the entire lifetime of your VBOX product. This commitment ensures that our customers can rely on continuous, high-quality service without worrying about hidden fees.
Support You Can Count On
Free lifetime support for all products
Access to a team of trained Support Technicians
Dedicated support line during office hours
Email response within 3 hours during office hours
Tailored support for your application
Training & event support available on request
What our customers say ...
Many thanks for everything, many thanks to all of you developing such great product, from a client that now plans another purchase and has a great trust that even if things are not perfect you will not let me down and will do your absolute best to make things work... it is absolutely not the case with many of your competitors.
... Just want to say the support has been great even with something I haven't purchased brand new and will definitely be coming to Racelogic for new products in the future. If all customer service was as good as this then the world would be a better place.
... I am very impressed by Racelogic's approach to solving this problem. Racelogic was always available to listen to my complaints and fully assumed its responsibilities in resolving the issue. I am very grateful to Racelogic and also to you, Ryan, as you were always available to support and guide me in the steps that led to solving the problem.
Don’t know what you could improve… the support was excellent
I have been so impressed with your customer service!
... it is probably one of the best I have experienced, quick and accurate response.
... I just wanted to say thanks for the on-site support from Debs & Nico at Silverstone Festival. You gave me massive support, friendly help and tips, and were really great ambassadors for the Racelogic/VBox brand. I have to say that the previous email support I have received from Ryan and Kieron has been nothing but brilliant too! You should all be very proud of the great service you offer to us hopeless customers. Keep up the great work.
... Ich konnte bei allen vergangen Versuchsfahrten problemlos alle Arbeiten absolvieren, da Ihr Michael Hoinkis, jedesmal ein SUPER support beisteuert, wenn von mir benötigt. Fachlich und freundlich, plus enorm schnelle Reaktionszeit.
Auf diesem Weg möchte ich ein riesen Lob aussprechen und mich bedanken, denn so ein Support ist keine Selbstverständlichkeit.
I've been very very pleased with the service. It has been a lot faster and more efficient than I could have dreamt of. To be honest I don't think I've ever experienced anything even near, so I am quite impressed.
The support was excellent because it was tailored to my specific situation and provided by someone who knows your product and software inside and out...
... the amount of help given is not normal these days. Fantastic support.
